Legal

Privacy Policy

Last updated: May 2026

1. Introduction

KW Innovations ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or engaging our services, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

✦Contact details — name, email address, phone number, business name
✦Project information — details you share when enquiring about or engaging our services
✦Website usage data — pages visited, time on site, browser type, IP address (collected via Vercel Analytics)
✦Communication records — emails, messages, and notes from meetings
✦Payment information — billing details processed securely through our payment providers (we do not store card details)

3. How We Use Your Information

We use your personal information to:

✦Respond to enquiries and provide our services
✦Manage client projects and communicate progress
✦Send invoices and process payments
✦Improve our website and service offerings
✦Comply with legal obligations

We will not use your information for any purpose unrelated to the above without your consent.

4. Disclosure of Information

We do not sell your personal information. We may share it with:

✦Service providers — third-party tools we use to deliver services (e.g., hosting providers, project management tools)
✦Professional advisors — accountants or legal advisors where required
✦Law enforcement — if required by law or to protect our legal rights

All third parties are required to handle your information in accordance with applicable privacy laws.

5. Data Storage & Security

Your information is stored on secure servers and protected by industry-standard security measures. Our website is hosted on Vercel with servers located in the United States; by using our services you consent to this transfer.

We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

6. Cookies & Analytics

Our website uses Vercel Analytics to understand how visitors interact with our site. This collects anonymised usage data and does not track personally identifiable information. No cookies are used for advertising or marketing purposes.

7. Your Rights

You have the right to:

✦Access the personal information we hold about you
✦Request correction of inaccurate or incomplete information
✦Request deletion of your information (subject to legal obligations)
✦Opt out of receiving marketing communications at any time

To exercise any of these rights, contact us at director@kwinnovations.com.au.

8. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us at director@kwinnovations.com.au. We will investigate and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact

KW Innovations

Gold Coast, Queensland, Australia

Email: director@kwinnovations.com.au